Our Payment & Cancellation Policy
Non-refundable payment will be secured via credit card to secure the chosen package (with any add-ons) for the specific day and time.
Should you need to CANCEL or CHANGE your party date AFTER PAYING YOUR NON-REFUNDABLE DEPOSIT:
If more than 31 days prior to the party, you will be charged an additional $75 non-refundable booking fee to hold the new day and time.
If less than 30 days prior to the party, you will be charged a new non-refundable booking fee of $150.
For BEST PARTY PACKAGES: Should you have more than 20 kids on your RSVP list we will PRECHARGE you for the Food. This is NOT refundable based on the # of children that show up. Based on the number of children that show up we would then charge the $6 balance between the cost of the Food and Child.
These policies are not negotiable for ANY reason. Should you not want to adhere to these policies, you will be foregoing your $150 deposit upon your registration. Again all deposits (which includes any advance rentals of bounce house, cotton candy machine, sno-cone machine, etc) are NON-refundable.
Approximately a week prior to the party, we will ask you for a list of the attendees so we can properly staff the party and prepare our amenities. Your payment is based on 15 or 20 attendees, based on the package purchased. Should the list we receive from you exceed # attendees, for the Basic package you will be charged an additional $10 per child, for the BEST package you will be initially charged for the Food (non-refundable), then the # of kids over the 20 in the package..
Should you wish to purchase additional water bottles, these will be available for $1 per bottle.
The balance including any Tip/Gratuity will be settled at the completion of the party with the party coordinator who will provide this information at the completion of the party.
Again balance is to be paid in cash or with a credit card.
As always, tip/gratuity is not included in the cost of the party but is always appreciated by the staff for the hard work they put in to making your party the BEST.
Other Important Information
The balance due is to be paid in cash day of party. Should you not secure payment, we will automatically secure payment with your credit card on file with an additional 5% service charge.
It is essential that you arrive no more than 15-20 minutes before your scheduled party time to set-up and get settled.
We recommend that you invite your guests 5 minutes prior to the party so we can begin the sports activities at the beginning of your party.
When counting participants, please note that all participating children will be counted as part of the party package. Any and all siblings, cousins or attendees participating in the activities will be included in the total count and charged accordingly in the final tally and due in cash at the end of the party or we can put this additional charge against the credit card provided, should it exceed the agreed amount. Quantities must be solidified 3 days prior to party.
If you have invited more than 20 children, please notify B.E.S.T. so we can possibly add additional staff as needed.