Beginners Edge Sports Training

B.E.S.T. General Policies

Welcome to our Youth Sports Policies Arizona page. At BEST, we’ve established clear policies on safety, cancellations, behavior, privacy, and more, all designed to protect your child’s experience and ensure fairness, transparency, and fun.

They are welcome to observe the class but for safety reasons, we may not allow these younger or older children to walk and crawl around the field and play with equipment on the same field as the class.  This includes parents playing on the side with BEST Equipment.

  1. If you wish, you may ask the instructor for some equipment for the child to play with in another area where classes are not being conducted nor will it pose a distraction.
  1. Staff will redirect the camper to more appropriate behavior.
  2. If inappropriate behavior continues, the camper will be reminded of behavior guidelines and camp rules that are discussed at the beginning of camp. The camper will be asked to decide on the best course of action to correct his or her behavior.
  • If a child’s behavior still does not meet expectations and is affecting the experience of other campers, he/she will be referred to one of the Camp Directors.
  • If inappropriate behavior continues, as a final action step the camper may be dismissed from camp.
  • The Office Manager or Camp Director may also be called upon to work with entire groups who need additional support and behavior guidance.
  • Examples of unacceptable behavior:
  1. Refusing to follow behavior guidelines or camp rules.
  2. Using profanity, vulgarity or obscenity.
  3. Stealing or damaging property (personal or camp property).
  4. Refusal to participate in activities or cooperate with staff (campers do not have to participate in activities but they are encouraged to).
  5. Disrupting a program.
  6. Leaving a program room without permission.
  7. Endangering the health and safety of children and/or staff.
  8. Teasing, making fun or bullying of other campers or staff.
  9. Fighting of any kind or ANY physical altercation with another camper or Staff.

Camper fees are non-refundable if a camper is sent home for disciplinary reasons. Physical violence or bullying toward another camper or staff member will result in immediate dismissal from the camp program.

  1. Behavior issues is anything that disables our Coach or other participants to participate or conduct the class with minimal distraction.
  2. Staff will attempt to redirect the student to more appropriate behavior.
  3. We may sit them out a game/activity
  4. All Classes have Parents on site. For this reason BEST will expect the Parent to step in immediately and stop and guide their children to proper behavior.
  5. If a child’s behavior is affecting the experience of other students, the Parents will be asked to remove their child for the day
  6. If inappropriate behavior continues on a 2nd day of classes the Child will be removed from class
  • CHARGES YOU WILL INCURR (we will automatically charge the card on file) SHOULD YOU BE LATE to pick up your child. 

In order to get your child on time, please plan on:

  • Traffic being bad
  • Accident on the I10 or 101 or 51
  • Work emergency happening
  • setting multiple alarms so you leave with enough time so you do not forget and oversleep
  • Picking up your kiddo at BEST first, we do not mind you being late to pick up your other kid at the “other” plac
SO….
  1. If you are late for pick up from Camp and have not prepaid for this service you will be assessed $2 per minute after the first 5 minutes.
  2.  If you are late for Parent Pick Up after Parents Night Out – you will be assessed $2 per minute after the first 5 minutes.
What is pre-payment?  Calling up our office and leaving a message or going on line BEFORE the end of Parents Night Out or BEFORE 12:30/4:00 PM for Camp Days.

Session Or Camp Cancellation By Customer

Please  remember when reading this, NO REFUNDS WILL BE GIVEN FOR ANY REASON. Please see above Section “REFUNDS”.

Please note the NO REFUND Policy Remains in full effect for ANY REASON a customer cancels.

CAMP/CLASS

  1. If B.E.S.T. cancels the Camp/Class and is not providing the service, it is a 100% refund to a credit card.
    1. Camp/Class – If a customer cancels within (48 hours or same day or after) there is no refund or credit that can be provided. 
    2. Camp/Class – All cancellations between 2-6 Days (48-144 hours) in advance will be credited 50% per camp/day or week /per kid*.
    3. New as of 8/2025: 100% Credit to be applied if provided with a verifiable Doctors note explaining no ability or not recommended to attend Camp.
    4. NEW as of 8/2025: 100% Credit to be applied if cancellation request happens 7 days prior.
  2. Please note this cancellation will be subject to a recalculation to account for any adjustments to a package deal which
    resulted in a discounted per day price. This recalculation will result in a new total.
    1. i.e. CAMP – calling to change a 5-day week enrollment into a 4-day enrollment. This will now be calculated as 4 individual day enrollment with the cancelled day balance being credited at 50%.
    2. Finally: We politely ask that you do not send sick children to camp/class to save losing money. Sick children will be sent home with no credit provided as it is unwise to send sick children to be around others.
  3. You may cancel your session at anytime in order to receive a B.E.S.T. credit to your B.E.S.T. account. This is not a credit card refund, this is a CREDIT that will be applied to your B.E.S.T. account.
  4. Once payment is received via cash, credit card or money order any session cancellation request will result in BEST addressing it based on the policies above.
  5. Only a session fee is creditable. Service fees are not creditable. 
  6. The number of days you will be credited back is calculated by the cash value of the # of days remaining in the session not the number of days you have not participated. **There is nothing we can do with Same Day Cancellations! (see above)
  7. Your credit may be used for the children within your family or feel free to transfer it to another family.

· Should you challenge this policy with a chargeback from you cc company, this offer of a CREDIT is null and void and there will be no refund of any kind given as our Policies are posted and agreed upon at the time of your registration with B.E.S.T.

· Our policy has been created to provide an non prejudicial solution for customers needed to leave a session prior to the completion.

· Parents Night Out and Drop and Shop are NOT Refundable or Creditable. Sorry folks we staff and purchase supplies based on these numbers.

 

Class Scheduling & Changes Made By B.E.S.T. Staff

  • B.E.S.T. reserves the right to delay or cancel classes where enrollment is fewer than 3 children.
  • We will make every effort to enroll your child in another class should this occur.
  • Since classes that are less than three students will be subject to schedule changes, please have a second class choice time in mind.
  • Customers of classes cancelled by B.E.S.T. will receive a 100% refund otherwise we strictly adhere to our No Refund Policy.
  • B.E.S.T. at times will choose to hold classes with three children enrolled.
  • B.E.S.T. at no time promises or leads customers to believe that there will be full classes.
  • With three children B.E.S.T. has the option of keeping or canceling the class in order to maintain a fluid schedule for the coaches, facilities and the program.

Class Re-Scheduling & Limbo Email

  • If you register for a class and we call and email you about your class being cancelled you will be placed in a “Limbo” location on our registration system.
  • Your registration is fully and 100% refundable until the first day of the session you originally registered for.
  • Should we not hear back before the first day of your previously registered session you will NOT receive a refund, rather you will receive a full credit on your BEST Account.
  • Once a credit is issued a refund will not be issued for any reason.

Crying Child Or Sick Child

PLEASE READ ALL.  NET: Parents of children who do not stop crying will be asked to leave until they are ready to join us again.

  • There are many reasons why children cry; separation from parents, feeling out of control, afraid of a new situation, hunger, or tiredness. Each and every reason will go away with time and positive reinforcement, except for hunger and tired. Therefore, please pick times that do not directly conflict with your child’s nap time and please feed the hungry tummy prior to class. Each instructor can share many stories with you about reluctant, fearful or shy students that end up happy. Please remember, crying, fussing, non-participation is much more difficult for the parent than the child or the instructor.
  • If you should see your child is truly upset or crying non-stop, please come and join them on the field as long as you feel it be necessary.
  • If you can not stop your child from crying please exit the playing area as it makes it very difficult for the kids and Coach to focus.
  • Children who can not stop crying will be asked to leave.
  • STAFF WILL NOT STOP CLASS TO TRY TO FACILITATE. This is the PARENTS responsibility. 
  • SICK CHILDREN – Please keep your child home if they are sick. As a courtesy to our coaches and the other children in our program, we require that if your child has been sick they must be BOTH fever, and symptom free for a MINIMUM of 24 hours before attending any B.E.S.T. Programs.
  • Should they come to a program sick, or get sick during it, you will be asked to either take them home, or come pick them up and take them home right away, as they cannot be at the program possibly infecting others. We are not a daycare so you MUST pick up your child within the hour to care for them.  Severe temperature 911 may be called. 
  • Should your child be sent home sick from Sports classes, you can call the office and we will schedule a make-up class for your child at the nearest availability during the same session only.
  • CAMP SPECIFIC ** Should your child be SICK please do not come to camp. We ask that you please do not send sick children to camp to save losing money. Sick children will be sent home and credit not provided as it is unwise to send sick children to be around others.

ESA Class Wallet Payment Policy

ESA Payment and Invoice Submission Policy

Due to the large number of families utilizing Arizona Empowerment Scholarship Account (ESA) funds for payment, Beginners Edge Sports Training (B.E.S.T.) requires that all invoices issued for ESA-funded programs be submitted to ClassWallet within 48 hours of receipt.

To help ensure timely processing and compliance with ESA requirements, B.E.S.T. will periodically verify that invoices have been submitted and are showing as pending within the ClassWallet system. Families are also responsible for confirming that their invoices have been successfully submitted and appear in ClassWallet to help avoid delays, processing issues, or payment challenges.

Timely invoice submission is required to maintain accurate records and ensure efficient reimbursement and payment processing.

If a family repeatedly fails to submit invoices to ClassWallet within the required 48-hour timeframe, B.E.S.T. reserves the right to discontinue direct ESA invoice payment arrangements. In such cases, all future payments will be required by credit card or debit card at the time of service.

Families may then submit reimbursement requests through ClassWallet independently using invoices provided by B.E.S.T.

This policy is intended to ensure consistent compliance with ESA requirements and the efficient administration of payments for all participating families.

Families who elect to use ESA Class Wallet as a method of payment remain fully responsible for all charges incurred for participation in classes, camps, or programs offered by Beginners Edge Sports Training (B.E.S.T.).

Payment Responsibility

Registration in any B.E.S.T. program constitutes agreement that payment is due regardless of the funding source selected. Use of ESA Class Wallet does not delay, suspend, or eliminate the obligation to pay for services rendered.

Verification of Payment

If payment is not received in a timely manner, B.E.S.T. will verify payment status by reviewing the Class Wallet platform to determine whether funds have been:

  • Submitted

  • Approved

  • In processing

  • Paid

If Class Wallet indicates that payment has not been submitted or is not actively processing, the balance will be considered outstanding.

Credit Card Authorization

In the event of non-payment through Class Wallet, B.E.S.T. is authorized to charge the credit card on file for the outstanding balance. Once charged, the family may independently submit the receipt and related documentation to Class Wallet for reimbursement.

Disputed Charges

If a credit card charge is disputed, B.E.S.T. is required by its credit card processor to provide documentation supporting the charge, including but not limited to:

  • Registration confirmations

  • Attendance and participation records

  • Program schedules

  • This ESA Class Wallet Payment Policy

If B.E.S.T. prevails in the dispute, the family will no longer be eligible for invoicing, deferred billing, or delayed payment options.

Future Payment Requirement

Following a successfully defended charge dispute, all future registrations must be paid in full at the time of registration via cash or approved immediate payment methods. No invoicing or post-participation billing will be permitted.

B.E.S.T. will provide a receipt for all payments made, which families may submit to Class Wallet for reimbursement at their discretion.

Acknowledgment

Participation in any B.E.S.T. program constitutes acknowledgment and acceptance of this policy.

General Rules

  • DROPPING OFF AND LEAVING YOUR CHILD AT CLASS ALONE: Not allowed unless you get permission from the main office. Coaches are not permitted to provide this authorization. Please call the office.
  1. This requires the permission from the instructor AND this permission can change week to week.
  2. You MUST make contact with the Coach at the beginning of EACH class to let them know you intend to do this. The Coach can say NO.
  3. You must provide them a piece of paper with your phone number, just in case of an emergency.
  4. Should your child get hurt and you are NOT reachable (you do not answer), 911 will be called immediately as a precaution.
  5. Should a class be stopped to handle a situation that takes our Coach away from conducting class and we end up cancelling any portion of that class, you will be responsible for class refunds and will be billed accordingly.
  6. Should your child require constant assistance, more than other children this option will be revoked permanently.
  7. Should your child act up at all, they will be required to sit out until your return.
  8. Should you not pick up at the end of class and be late you will be charged $2 per minute payable directly to the instructor in cash… We will notify you but this will be strictly adhered to.
  9. Reality is, we are not a babysitting service and we have a class full of kids that are paying for our Coaches attention and assistance.
  • For all Parties: The You Break it You Buy It is in full effect for all adults. i.e. hanging on basketball hoops meant for players 15 and under.
  • Please check in with your Coach each week. Please provide your child’s first and last name and the class they are participating in. Please do not assume we know who you are as we have many new students being added each week.
  • Sometimes marketing communications are not accurate, mistakes do occur and B.E.S.T. reserves the right to alter offers as necessary.
  • ATTIRE: We require sneakers, NO sandals, NO dress shoes.
  • SICK CHILDREN: PLEASE DO NOT bring them to class and get every one else sick.
  • LOST AND FOUND: We do not maintain an annual lost and found at our facility. Items are left all the time and we are not responsible for these items. We do place items in a bin when found but we do clean this out every 2 weeks. We do make attempts to call the parents if the items are labeled but should they not be labeled the items most likely will be discarded at the very latest the first of every month.
  • Parent participation classes – Please only one parent per child on the playing field. This will allow for more focus and attention to the activities.
  • Absolutely no food, drinks or gum during class.
  • Potty: Please have your child use the bathroom before classes.
  • Safety – We strive to provide the utmost in security and safety for all your children. Should you have a concern of any kind, please bring it up immediately to the Coach or if necessary to the Director.

Gift Certificate Rules

  1. Certificates are 1 per Child. 
  2. Prior winners of this certificate can not redeem in consecutive years. 
  3. Certificates MUST be presented in physical form in order to redeem. 
  4. Digital copies are not permitted as we have experienced FRAUD in the past. 
  5. Certificates can not be combined nor redeemed at the same time slot. i.e. combining kids birthday parties. 
  6. Party Certificates will be Booked at the 3:15 or 6:00 time slot.
  7. Not applicable for Travel Parties.

Instructor Requests

We understand that once your child finds an instructor with whom he or she is comfortable, you may want to continue with that instructor.

  • We will try our best to accommodate you with your request; however, we can not guarantee that you will be assigned the instructor that you request.
  • Since all of our teachers are excellent, bringing along their personalities and skills, we feel that it may benefit your child to take classes from a variety of instructors.

Instructor Substitutions & Absence

We schedule our instructors to avoid any unnecessary staff absences; however, at times an instructor may be unavoidably absent.

  • Should your instructor be absent, we will provide a competent substitute or provide you with a facility option close in proximity.
  • In the extreme case, when no substitute can be provided:
  1. We will arrange a makeup class, issue a voucher worth the full value of the class, or find a location within 10-15 miles of the current location.
  • We at no time guarantee the same instructor all session long although we do work hard to maintain this continuity. Human resource management is the toughest job our Company has due to the part time nature of the positions.

Liability Waiver Form

In enrolling at Beginners Edge Sports Training, LLC [B.E.S.T] all associated companies or programs enrolled for Soccer, Softball, Football, Basketball or B.E.S.T. LEAGUES will be referred to as the B.E.S.T. Companies for the purposes of this Document. All B.E.S.T company program participants understand that he/she attending the programs and the facilities at his/her own risk. B.E.S.T. companies and its owners, employees or agents, shall not be liable for any damage whatsoever arising from any personal injury or property loss sustained by participant with his/her family in or about any programs on the premises. Participants and parents assume full responsibility for all injuries and damages which occur in or about any programs on the premises, He/She does hereby fully and forever release discharged hold harmless B.E.S.T. companies, all associated facilities and its owner, employees, and agents from any and all claims, demands, damages or rights of action, present or future resulting from any person’s participation in any programs or use of the facility. In addition, he/she agree(s) to follow the rules of conduct and play set by B.E.S.T. companies. Failure to do so may result in suspension from participation. PARTICIPANT AGREEMENT, RELEASE AND ACKNOWLEDGMENT OF RISK

General Release Form for B.E.S.T. Companies. I understand that B.E.S.T. companies has agreed to allow me and my child to use its services, equipment and facilities on the condition that I acknowledge this Participant Agreement, Release and Acknowledgment of Risk and I agree to be bound by its terms.

In consideration of the services of B.E.S.T. companies and by signing this Agreement below, I agree to WAIVE any claims for and RELEASE and forever discharge B.E.S.T. companies, its subsidiaries, agents, owners, officers, volunteers, participants, facilities, employees, and all other persons or entities acting in any capacity on their behalf (hereinafter collectively referred to as B.E.S.T. from any and all claims, demands, or causes of action, which are in any way connected to my participation in this activity or my use of B.E.S.T. companies services, equipment or facilities, including any such claims which allege negligent acts or omissions of B.E.S.T. companies. I further agree to defend, indemnify and hold harmless B.E.S.T. companies for and from any such claim.

I understand and acknowledge that the games played at B.E.S.T. Company’s entails known and unanticipated risk that could result in physical or emotional injury, paralysis, death and damage to my child, I, to property, or to third parties. I understand that such risk simply cannot be eliminated without jeopardizing the essential qualities of the activity. The risks include, among other things, broken bones, sprains, strains, and other soft tissue injuries, bruises, abrasions, lacerations, dental injuries, concussions, spinal cord injuries, and death. Furthermore, I understand and acknowledge that B.E.S.T. companies instructors and administrators have difficult jobs to perform. They seek to insure the safety of all participants, but they are not infallible. They might be unaware of my child’s fitness or abilities, and they may give inadequate warnings or instruction.

I understand that wearing safety equipment can reduce the risk of injuries and agree to wear safety equipment provided by B.E.S.T. companies or to provide my own safety equipment in the event that safety equipment is not provided by B.E.S.T companies.

  • FOR HOURLY CLASSES: It is my sole responsibility to insure that appropriate safety equipment is properly used when participating in any activities using B.E.S.T. company’s services or facilities. I understand that I am solely responsible for my child’s personal health and safety and my personal property.
  • For CAMPS: It is B.E.S.T.’s, responsibility to insure that appropriate safety equipment is properly used when participating in any activities using B.E.S.T. company’s services or facilities. I understand that B.E.S.T. will be solely responsible for my child’s personal health and safety and personal property required to participate.
  • FOR HOURLY CLASSES: It remains my responsibility to know of my child’s whereabouts at all times during class sessions, before and after and do not hold the facility or B.E.S.T responsible for location of the child at anytime. I understand that FOR CLASSES (NOT CAMPS) this is not a drop off service and I should remain on location at all times in view of my child.
    • For CAMPS: It is B.E.S.T.’s responsibility to know of my child’s whereabouts at all times during the camp and or clinic. I understand that this IS a drop off service and remaining on location is not permitted but if you feel comfortable you may remain just outside the Scottsdale in view of your child.
 

I have read the General Policies sheet made available to me and the general public via ANY of the B.E.S.T. companies websites which can be reached at by going to www.thebestinaz.com. By signing this waiver agreement I am stating that I have read and I am in full compliance and agreement with all the contents within this published document. I understand that B.E.S.T. companies take no responsibility for those who choose not to read these policies or claims of ignorance.

I expressly agree and promise to accept and assume all of the risk existing in any activity involving the services, equipment or facilities of B.E.S.T. companies my or my child’s participation in any activity is purely voluntary, and I elect to enroll them or myself in spite of the risk.

I certify that we have adequate insurance to cover any injury or damage me or my child may cause or suffer while participating, or else I agree to bear the cost of such injury or damage myself. I further certify that I or my child have no medical or physical conditions, which could interfere with my or my child’s safety in this activity, or else I am willing to assume—and bear the cost of—all risk that may be created, directly or indirectly, by any such condition.

Should B.E.S.T. companies or anyone acting on their behalf be required to incur attorney’s fees and cost to enforce this agreement, I agree to indemnify and hold them harmless for all such fees and cost.

I understand and agree that this Participant Agreement, Release and Acknowledgment of Risk is intended to be as broad and inclusive as permitted by the laws of the State of Arizona, and that if any portion of it is held invalid, I agree that the remaining terms shall continue to be in full force and effect.

I understand that this Participant Agreement, Release and Acknowledgment of Risk is an important legal document and declare that I have read and considered it carefully. I fully understand its terms and agree that no oral representations, statements or other inducements to sign have been made apart from what is written on this form. By indicating below, I acknowledge that if anyone is hurt or property is damaged during my or my child’s participation in any activity involving services provided by B.E.S.T. companies or B.E.S.T. companies equipment or facilities, I may be found by a court of law to have waived my right to maintain a lawsuit against B.E.S.T. companies on the basis of any claim that I have released by signing this Agreement.

Consent: I the undersigned parent or guardian/participant does hereby grant authority to the staff at B.E.S.T. companies to render a judgment concerning medical assistance or hospital care in the event of an accident or illness during my absence. I do hereby authorize B.E.S.T. companies and its assigns to utilize any and all photographs, pictures or other likeness of me or anyone assigned guardianship to me, as they deem appropriate in its promotional materials or team films.

Make-Up Classes

  • We understand at B.E.S.T. that there will be times that you will unable to attend a class due to life occurrences.
  • You may schedule a make-up class in advance of missing a class. We will remove the class you are missing and sub the make up class.
  • Max of 2 Classes may be scheduled for make-up classes.
  • It is not necessary to call the office in advance to let the instructors know you cannot make a class.
  • Client missing a class does NOT mean B.E.S.T. did not provide the service paid for. The service was provided, you, the Client missed it.
  • Please call the office to schedule a make up class.
  • Please understand that scheduling make-up classes is at the discretion of B.E.S.T.
  • B.E.S.T. will try to provide the best class times and location alternatives that have space available.
  1. We do not EVER guarantee nor do we ensure that there is a facility close by or a class alternative for you to participate in.
  2. It is on a first come first serve basis and we reserve the right to limit make-ups and or Trials to one person per class, per week. So please do not wait until the last week as we most likely will not be able to honor your request.
  3. Make ups have no cash value and can not be applied towards future sessions or given to another member or non-member.
  4. Classes not made up upon completion of the session are automatically forfeited and will not carry over into any subsequent sessions for any reason.
  5. For Weather Related Make-Up Class Policy – SEE BELOW!

Older Siblings

They are welcome to watch but due to the focus and attention required in these classes we may not allow them to participate in the class in any manner.

  • This is also to prevent injury to the participation children.
  • Are NOT permitted to grab equipment and play around during class (Park or Facility). This is a HUGE distraction.
  • Older children will be asked to leave the field should they be a distraction to the class.

Parents Role

As our classes and curriculum are based on age, there will be differences in the progress of your child versus the other children.

  • Please do not compare. Just as children learn to walk and talk at different rates, they will progress in B.E.S.T. programs at their own pace.
  • Praise even the smallest accomplishments.
  • Let your child know that you are proud of them. Positive reinforcement is always one of the greatest tools in any learning experience.
  • At B.E.S.T. we utilize a pull philosophy, rather than a push philosophy. We TRY to engage them and pull them into the activity rather than push and tell.
  • We feel it best to include them in activities they enjoy partaking in, rather than pushing them into an uncomfortable situation.

Payment/ Coupons/ Discounts/ Credits

  • Sessions must be paid for in advance and in full. We accept all forms of credit/ debit cards, as well as cash and money orders.
  • Checks will not be accepted for any reason.
  • Should you choose an incorrect price when registering online, or the amount get erroneously charged we can adjust your invoice without permission to the correct pricing as listed on our website.
  • Coupons/Discounts are not retro active and must be applied and mentioned at the time of registering for a class, party or activity. The only time this does not apply is when paying online and a session has already begun. In this case we will pro-rate as required for the number of classes participating in.
  • When using a Group-on (as available), these must be applied by calling the office and registering over the phone during business hours of M-F 10-3. As long as a message is left during these business hours OR on or before the expiration date we will honor the price dictated by the Group-On.
  1. These discounts can NOT be combined with any other discounted pricing including early enrollment. These can only be applied against full price sessions. You may only use a Group-on type discount 2 x’s over the lifetime with B.E.S.T.
  • Discounts and coupons are not applicable for Special Facility/Enrichment/School programs where special program pricing/contracts have been negotiated.
  • ACCOUNT CREDITS – Can be used online at the time of registration. These live on your account and will be available at the end of any transaction prior to payment. Should you register online then realize you have a credit, B.E.S.T. can NOT and will not apply the credit afterwards. If issued a Class credit due to groupon, these are only good for classes and do not carry monetary value to be applied for other purposes . Credits will NOT be applied once a registration is processed. It is NOT the Company’s responsibility to notify you of a credit on your account as we do not access your personal files when processing registrations/transactions.
  • 25% Military & First Responder Discount: Available when the participating child has a parent or legal guardian who is active-duty military, a veteran, or an eligible first responder. Valid identification (redacted as necessary) is required to be sent prior to booking for verification . Discounts do not extend through grandparents or other relatives unless that individual is the child’s legal guardian.

By enrolling with B.E.S.T. for any class, camps, parties you are providing permission for B.E.S.T. to take promotional pictures and videos for use on promotional materials including, flyers, website and social media platforms. These will NEVER be used for anything non-B.E.S.T. related.  As a Parent or Guardian you are stating and agreeing to the following, ” I hereby grant permission to Beginners Edge Sports Training to use photographs and/or video of my child or myself (while in attendance at a B.E.S.T activity taken at any location Beginners Edge Sports Training holds Camps, Classes or parties) for use in in publications, news releases, online, and in other communications related to the Beginners Edge Sports Training, LLC company promotion. Thank you!”
Unless otherwise requested you are providing your consent with your agreement to the waiver

Prorate Policy

  • Classes can be pro-rated for customers once the session is in progress but not before the first class of the session.
  • Pro-rated fees are calculated based on the number of classes remaining in the session NOT the # of classes a customer can attend.
  • Customers requesting a prorated fee based on the number of classes they can attend will be reminded of the make-up policy.
  1. Example: You register and there are only 6 weeks left – you pay for the 6 weeks.
  2. Example: You register and there are only 6 weeks left and you can only make 4 weeks – you will pay for the 6 weeks.

Refunds & CC Charges

NO REFUNDS WILL BE GIVEN FOR ANY REASON. Once you have approved the transaction there are No Refunds.

We will provide BEST Credits to your BEST Account in most cases – read below.

  • Once we have reserved a spot for you in a class or camp, that spot is considered sold, and is no longer marketable no matter how many people are enrolled and no matter how many on the wait list.
  • We understand that life events do happen which will cause you to miss classes or have to cancel so please refer to the Session or Class Cancellations policy for further information.
  • B.E.S.T. will adhere strictly to this policy of No Refunds no matter what situation you provide the office as the reason you are required to no longer participate.
  • CHARGES TO YOUR CC: Should you attend classes and not be registered, you give B.E.S.T. expressed permission to charge your cc for the number of classes remaining in the session at the full class price.
  • YOUR PRE-APPROVED CHARGES TO YOUR CC: There are a few items that we will charge your card for should they occur
  1. Your child who is supposed to be potty trained:
    • Poops in their pants/shorts – $25 for a new outfit if clothes are not provided by parent.
    • Pees in their pants/shorts- $25 for a new outfit if clothes are not provided by parent.
    • Pees or poops and proceeds to facilitate the spreading of these feces around which will require a Coach to close the bathroom and clean and disinfect it immediately. $25 Fee charged to cc which does not include clothing cost (if not provided)
  • Should BEST be required to cancel a class due to low enrollment or any other circumstance, your money will be returned in the same fashion of payment or by BEST check, whichever is more convenient for BEST. Should you pay by cc and click the do not save card information, you will be required to provide your card number again for refund processing.

Registration Fee

  • There is no registration fee at this time. If we do in the future include one the following rules will apply:
  • This is not a family registration or an annual registration.
  • This is charged per session no matter if you are enrolling for one class or a complete session.
  • This is on par with most if not all city program pricing.
  • This allows us to pay for administrative and facility usage fees.
  • There are no refunds or credits for this fee. This is not factored into any credits ever issued for refunds.
  • We do have a 3.7% Service Fee added to all transactions to cover the increased costs for our registration system.  Should you prefer to avoid this fee please come to the facility and pay in cash. You will still be provided an email receipt.
  • An Annual Registration Fee of $25 will be implemented in 2026. This will cover the cost of your t-shirt and allow you access to Free open play times to at our Facility. 
 

Registration Process

  • Classes are scheduled on a first come, first serve basis.
  • Classes are not scheduled on a rollover basis. In other words, you are not automatically signed up for the next session.
  • To ensure your ideal time, please go online to sign up early.
  • Please DO NOT notify your instructor to register as they are not equipped to provide adequate and up to date information. Please call the office directly.
  • Current students will get notified about next session enrollment (typically announced by the instructors and or e-mailed) of open enrollment for current students, followed immediately by open registration for new students.
  • Should you not be in class or receive the e-mail, please check with the office as to when you will be able to sign up for next session.
  • B.E.S.T. is not responsible for customers missing these announcements or Coaches not making these announcements.
  • Session dates are always posted online in the “Class Sessions” Tab or on the Calendar.
  • It is at the discretion of the customer to sign-up for B.E.S.T. classes and by paying, and signing up you are agreeing to and allowing us to check off the customer agreement at time of registration (whether online or over the phone). This states that you have agreed that you fully understand the General Policies and cannot claim ignorance of the rules with which B.E.S.T. programs govern itself by.

Trial Classes

  • We offer a non-obligation trial class which allows you to pay for one class without a full session obligation.
  • To secure a single trial select the drop in class option.
  • The week you register for the Trial (in most cases) will be the week you trial.
  • Someone from the office WILL call you to let you know which class day and time.
  • You will be charged just $20 for the class.
  • Upon completing the class, if you choose to join us for the rest of the session PLEASE call the office as your spot is NOT secured.
  • PLEASE NOTE: Should you not show-up to the Trial class on time we will reschedule based on availability.
  • Should the class not go as you feel it should have, and you would like to try one more time you will be able to do this at the discretion of the office.
  • A Trial is a ONE TIME occurrence.
  • All classes after this trial will be billed at $20 a class. Multiple Trial online requests will be adjusted to this charge automatically if multiple Trial payments are made in the same or consecutive sessions or multiple times in the same year.

Weather Cancellations (Rain or Possible Rain)

B.E.S.T. isn’t able to control the weather and weather is a risk enrolling for an outdoor class you are willing to take, seeing that we are in AZ and it is very rare.

  • Should there be a chance your location will be rained out please plan on the following:
  1. Checking our website (weather tab) and calling our voicemail as when possible we will keep these as updated as possible.
  2. Going down to the field to see if there are classes as our Coach will be there for the first set of classes providing the office with updates. They may also stay if the weather looks like it may clear up. PLEASE REFER TO OUR WEBSITE FOR WEATHER UPDATES
  • These classes will be subject to a make-up should you choose to make-up this time but unfortunately this can not be used as a class credit. This make-up must be made during the same session of enrollment unless it is the last week of the session whereas you will be able to schedule a make-up anytime after the first week of the next NEW session IF enrolled in that session.
  • See Make-up Policy
  •  Please note, it is not B.E.S.T.’s responsibility to contact everyone about weather related issues since we have no ability to contact hundreds of participants due to changing weather conditions across the Valley.

 B.E.S.T. Hot Weather Policy

 

At Beginners Edge Sports Training (B.E.S.T.), participant safety always comes first. Because we operate outdoor programs in Arizona, coaches may modify activities during hot weather to keep classes safe, fun, and active while minimizing cancellations whenever possible.

Most B.E.S.T. classes are only 45 minutes long, allowing us to safely adjust activities rather than cancel in many situations. 

Many times last minute decisions are made to cancel classes based on Heat.  So please always check weather page for up to the minute decisions. 

DISCLAIMER

Participation in outdoor sports and recreation activities involves inherent risks, including exposure to heat and weather conditions.. Parents and guardians are responsible for determining whether participation is appropriate for their child based on individual health, hydration, and comfort levels before, during, and after activities.

 ENRICHMENT: If temperatures reach 95°–104°, classes may be moved indoors when possible. Due to limited indoor space availability, indoor activities will often consist of lower-movement games and enrichment-style activities rather than traditional sports programming. Indoor program days will still be considered active program days and will not qualify for refunds, credits, or make-up classes.

City or In-School Programming: If temperatures reach 95°–104°, classes may be moved indoors when possible and based on space provided by the School/City.  Due to limited indoor space availability, indoor activities will often consist of lower-movement games and enrichment-style activities rather than traditional sports programming. Indoor program days will still be considered active program days and will not qualify for refunds, credits, or make-up classes. 

**Should we not be provided indoor space, class or program will be cancelled. No refund or pro-rate can be authorized by BEST since heat is not something our program can control. 

 Heat Modifications – Under 95°   Classes operate normally with regular water breaks.

 Heat Modifications – 95°–103°  Classes may continue with additional heat modifications, including:

  • Increased water breaks
  • Reduced high-intensity running
  • More shaded instruction and skill stations whenever possible
  • Lower-exertion activities and games
  • Additional cool-down periods, including opportunities for parents to help cool children down with water

For temperatures above 95°, we strongly encourage parents to:

  • Dress children in lightweight athletic clothing, sport shorts, or bathing suits
  • Bring extra water to cool down hats, shirts, and clothing during class
  • Bring larger jugs of water that may be used to help cool children down during activities when needed
  • Cooling children down with water during outdoor Arizona heat can be very effective and helps keep classes safe and fun.

 For temperatures above 103°+ or “Unsafe Conditions”

B.E.S.T. reserves the right to delay, shorten, relocate, modify, or cancel activities if conditions are deemed unsafe. This can happen minutes before a class as staff determines if there is any way to maintain safe conditions like hydration and shade.

**Please note that turf temperatures, direct sun exposure, humidity, air quality, and overall weather conditions may also impact decisions beyond posted air temperature.**

 Parent Reminders: Parents should:

  • Apply sunscreen before class
  • Dress children appropriately for heat conditions
  • Ensure children arrive hydrated
  • Use their own discretion regarding participation based on their child’s individual needs and heat tolerance

Communication

Weather-related updates or cancellations may be communicated through email, text, city recreation systems, or B.E.S.T. weather/web pages.  Always check out weather page for last minute changes to your schedule. 

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🎉 B.E.S.T. Summer Camp Theme Days!

Get ready for an unforgettable summer full of spirit, silliness, and all-out FUN! Check out the awesome theme days we have planned, campers are encouraged to dress up and join in! Exact Dates coming soon.

📸 Don’t forget to snap photos of your camper all dressed up!
These theme days are a huge part of what makes B.E.S.T. Summer Camp so memorable! 💙

🎨 Wacky Hair Day – Thursday, June 25th
Mohawks, colors, spikes, braids, crazy curls — bring the wildest hair you can imagine because the crazier, the better! ⭐ BONUS ⭐ Campers will enjoy a special magic show at camp!

✨  Neon Glow Day – Friday, July 3rd
Light up camp with your brightest neon colors, glow gear, and electric camp energy! We recommend wearing a white w/ shirt – leave the extra glow fun up to B.E.S.T.!

🌈  Tie-Dye Day – Friday, July 10th
Bring the color — whether it’s DIY or store-bought, let’s get groovy! Bright colors, bold patterns, and rainbow vibes encouraged!

🤪  Backwards & Mismatch Day – Friday, July 17th
Wear your clothes backwards, mismatched, inside out, or as silly as possible! Nothing has to match today — the sillier the better!

🐯 Wild Safari Day – Thursday, July 23rd
Get wild at camp with animal prints, safari hats, jungle gear, or your favorite animal outfit! ⭐ BONUS ⭐ Campers will experience a special live animal & wildlife encounter with Deb’s Dragons at camp!

🌺Luau Day– Friday, July 31st
Aloha, campers! Wear your Hawaiian shirts, tropical colors, leis, and beach vibes for a fun-filled island day at camp!

🎉 B.E.S.T. Finale Day – Friday, August 7th
Celebrate the final week of camp with the ultimate B.E.S.T. summer party! Camp-wide games, music, surprises, and end-of-summer fun for all campers!
💙 Wear your favorite B.E.S.T. shirt EPIC summer together!