BEGINNERS EDGE SPORTS TRAINING

TRIAL CLASSES

We offer a non-obligation trial classes which allow you to try the program without a full session payment obligation.
To secure a trial select the trial class option.
The week you register for the Trial (in most cases) will be the week you trial.
Someone from the office WILL call you to let you know which class day and time.
You will be charged just $15 for the class.
Upon completing the class, if you choose to join us for the rest of the session PLEASE call the office as your spot is NOT secured.
PLEASE NOTE: Should you not show-up to the Trial class you had scheduled and you would like to reschedule, you will be required to pay another TRIAL fee in order to hold your spot in another class.

REGISTRATION PROCESS

Classes are scheduled on a first come, first serve basis.
Classes are not scheduled on a rollover basis. In other words, you are not automatically signed up for the next session.
To ensure your ideal time, please go on line to sign up early.
Please DO NOT notify your instructor to register as they are not equipped to provide adequate and up to date information. Please call the office directly.
Current students will get notified about next session enrollment (typically announced by the instructors and or e-mailed) of open enrollment for current students, followed immediately by open registration for new students.

Should you not be in class or receive the e-mail, please check with the office as to when you will be able to sign up for next session.
B.E.S.T. is not responsible for customers missing these announcements or Coaches not making these announcements.
Session dates are always posted online on the locations page of each website.

It is at the discretion of the customer to sign-up for B.E.S.T. classes and by paying, and signing up you are agreeing to and allowing us to check off the customer agreement at time of registration (whether online or over the phone). This states that you have agreed that you fully understand the General Policies and cannot claim ignorance of the rules with which B.E.S.T. programs govern itself by.

Class Scheduling and Changes Made to Schedule by B.E.S.T. Staff.

B.E.S.T. reserves the right to delay or cancel classes where enrollment is fewer than 3 children.
We will make every effort to enroll your child in another class should this occur.
Since classes that are less than three students will be subject to schedule changes, please have a second class choice time in mind.
Customers of classes cancelled by B.E.S.T. will receive a 100% refund otherwise we strictly adhere to our No Refund Policy.
B.E.S.T. at times will choose to hold classes with three children enrolled.
B.E.S.T. at no time promises or leads customers to believe that there will be full classes.
With three children B.E.S.T. has the option of keeping or cancelling the class in order to maintain a fluid schedule for the coaches, facilities and the program.

REGISTRATION FEE

There is a $15 registration fee for all customers.
This is not a family registration or an annual registration.
This is charged per session no matter if you are enrolling for one class or a complete session
This is on par with most if not all city program program pricing.
This allows us to pay for administrative and facility usage fees
There are no refunds or credits for this fee. This is not factored into any credits ever issued for refunds.

REFUNDS

NO REFUNDS WILL BE GIVEN FOR ANY REASON.
Please remember that the Registration fee of $15 is not ever factored into session cancellation request cancellations.
Once we have reserved a spot for you in a class, that spot is considered sold, and is no longer marketable.
We understand that life events do happen which will cause you to miss classes so please refer to the Session or Class Cancellations policy for further information.
B.E.S.T. will adhere strictly to this policy of No Refunds.

SESSION CANCELLATION BY CUSTOMER

Please remember when reading this, NO REFUNDS WILL BE GIVEN FOR ANY REASON.
You may cancel your session at anytime in order to receive a B.E.S.T. Credit to your account.
Once payment is received via check, credit card or money order any session cancellation will result in a $25 penalty deduction or "Cancellation Fee" off the number of classes you have.
Please remember that the Registration fee of $15 is not ever factored into session cancellation request cancellations. Only session fee is creditable.
The number of days you will be credited back is calculated by the cash value of the # of days remaining in the session not the number of days you have not participated, minus the $25 cancellation fee.
Your credit may only be used for the children within your family and is not transferable.

Makeup Classes

We understand at B.E.S.T. that there will times that you will unable to attend a class.
It is not necessary to call the office in advance to let the instructors know you cannot make a class.
Please call the office to schedule a make up class
Please understand that scheduling make-up classes is at the discretion of B.E.S.T.
B.E.S.T. will try to provide the best class times and location alternatives that have space availability.

We do not EVER guarantee nor insure that there is a facility close by or a class alternative for you to participate in.
It is on a first come first serve basis and we reserve the right to limit make-ups and or Trials to one person per class, per week. So please do not wait until the last week as we most likely will not be able to honor your request.
Make ups have no cash value and can not be applied towards future sessions or given to another member or non-member.
Classes not made up upon completion of the session are automatically forfeited and will not carry over into any subsequent sessions for any reason.

PAYMENT

Sessions must be paid for in advance in full. Cash, Personal Checks, MasterCard or Visa is gladly accepted. A $30.00 fee will be assessed for all returned checks. Checks must be received 7 days prior to class start in order to ensure payment clearance.

PRORATE POLICY

Classes can be pro-rated for customers once the session is in progress but not before the first class of the session
Pro-rated fees are calculated based on the number of classes remaining in the session NOT the # of classes a customer can attend.
Customers requesting a prorated fee based on the number of classes they can attend will be reminded of the make-up policy.

Example: You register and there are only 6 weeks left - you pay for the 6 weeks
Example: You register and there are only 6 weeks left and you can only make 4 weeks - you will pay for the 6 weeks.

INSTRUCTOR REQUESTS
We understand that once your child finds an instructor with whom he or she is comfortable, you may want to continue with that instructor.

We will try our best to accommodate you with your request; however, we can not guarantee that you will be assigned the instructor that you request.
Because all of our teachers are excellent and bring along their personalities and skills we feel that it may benefit your child to take classes from a variety of instructors.

INSTRUCTOR SUBSTITUTIONS AND ABSENCES
We schedule our instructors to avoid any unnecessary staff absences; however, at times an instructor may be unavoidably absent.

Should your instructor be absent, we will provide a competent substitute.
In the extreme case, when no substitute can be provided, we will arrange a make up class or issue a voucher worth the full value of the class.
We at no time guarantee the same instructor all session long although we do work hard to maintain this continuity.

PARENTS ROLE
SEE “WHAT TO EXPECT”
As our classes and curriculum are based on age, there will be differences in the progress of your child versus the other children.

Please do not compare. Just as children learn to walk and talk at different rates, they will progress in B.E.S.T. programs at their own pace.
Praise even the smallest accomplishments.
Let your child know that you are proud of them. Positive reinforcement is always one of the greatest tools in any learning experience.
At B.E.S.T. we utilize a pull philosophy, rather than a push philosophy
We feel it best to include them in activities they enjoy partaking in, rather than pushing them into an uncomfortable situation.

BABIES
They are welcome to observe the class but for safety reasons, we may not allow these younger children to walk and crawl around the field and play with equipment on the same field as the class.

If you wish, you may ask the instructor for some equipment for the child to play with in another area where classes are not being conducted.

OLDER SIBLINGS
They are welcome to watch but due to the focus and attention required in these classes we may not allow them to participate in the class in any manner.

This is also to prevent injury to the participation children.
Older children will be asked to leave the field should they be a distraction to the class.

CRYING CHILD or SICK CHILD...
Please read all although children who do not stop crying will be asked to leave until they are ready to join us again.

There are many reasons why children cry; separation from parents, feeling out of control, afraid of a new situation, hunger, or tired. Each and every reason will go away with time and positive reinforcement, except for hunger and tired. Therefore, please pick times that do not directly conflict with your child's nap time and please feed the hungry tummy prior to class. Each instructor can share many stories with you about reluctant, fearful or shy students that end up happy. Please remember, crying, fussing, non-participation is much more difficult for the parent than the child or the instructor.
If you should see your child is truly upset or crying non-stop, please feel free to come and join them on the field as long as you feel it be necessary.
If you can not stop your child from crying please exit the playing area as it makes it very difficult for the kids and Coach to focus.
Children who can not stop crying will be asked to leave.
SICK CHILDREN – KEEP AT HOME and CALL OFFICE to SCHEDULE a MAKE-UP class.

GENERAL RULES

YOUR CHILD WILL NOT BE PERMITTED TO PLAY IF YOU LEAVE THEM WITHOUT PARENTAL SUPERVCISION! THERE ARE NO EXCEPTIONS TO THIS RULE
Please check in with your Coach each week. Please provide your child's first and last name and the class they are participating in. Please do not assume we know who you are as we have many new students being added each week.
ATTIRE: We require sneakers, NO sandals, NO dress shoes.
SICK CHILDREN: PLEASE DO NOT bring them to class and get every one else sick.
Parent participation classes - Please only one parent per child on the playing field. This will allow for more focus and attention to the activities.
Absolutely no food, drinks or gum during class.
Potty: Have child use the bathroom before classes.
Safety - We strive to provide the utmost in security and safety for all your children. Should you have a concern of any kind, please bring it up immediately to the Coach or if necessary to the Director.

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